Salary : ₹ 3,50,000 - 4,00,000 P.A.
Skills: knowledge with Microsoft Office, particularly Word, Excel, and Outlook
Outstanding analytical and data-gathering abilities
excellent understanding and communication abilities
Preferred key skills: Google Analytics
Other skills: Ad words, Digital Marketing , SEO , Marketing
Employment Type: Full Time, Permanent
Role : Work from office role
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Job Description:
For its Fulfillment by Amazon (FBA) Support Operations centre in Hyderabad, Amazon is looking for highly driven Machine Learning Data colleagues.
FBA is an expanding company based on Amazon's superior ordering, fulfilment, transportation, and customer service capabilities.
By utilising our current supply chain and scale, FBA can offer a cheap alternative for fulfilment while allowing sellers to expand their businesses quickly.
FBA is one of the company's strategic long-term opportunities to improve the lives of sellers and buyers while leveraging our billion-dollar logistics infrastructure to generate increasing free cash flow and triple-digit return on invested capital, as mentioned by Jeff Bezos, founder and CEO of Amazon.com, in his annual letter to shareholders.
In FBA, the goal of Support Operations is to assist Sellers with any financial-related inquiries and make sure they are handled in line with policy. We think that consistency is the cornerstone of the first-rate service we offer our Sellers, and Support Operations is responsible for ensuring that Seller enquiries are evaluated consistently and fairly.
Important job duties include
Assist with deep dive and root cause resolution for FBA Merchant and seller refund requests.
In a contact centre setting (email/ticketing only, no phones), evaluate research and refund claims from FBA Sellers for missing and damaged merchandise.
meeting weekly quality and productivity goals.
Preferred qualifications:
Having production-related experience and a track record of exceeding productivity and quality goals
prior knowledge of a contact centre setting.
Problem-solving expertise, particularly the capacity to spot subtle patterns
knowledge of setting priorities for various projects with conflicting priorities and the capacity to achieve deadlines.
ability to uphold strict standards for data security and confidentiality.
a keen eye for detail and the capacity to function autonomously in a fast-moving workplace.
a tendency toward action and the capacity to handle uncertainty. can function well and promote change in circumstances with little boundaries.
talents in both writing and spoken communication.
knowledge of risk or fraud investigations.
banking and payments industry experience.
showed a proactive, results-driven approach.
Excellent team player capable of learning and sharing knowledge in a team environment.
Additional info
Provided Domestic Relocation: None
Hours: Monday through Friday There are five days in a workweek (morning shift).
Two consecutive days off each week (Saturday and Sunday)
Model of Work: Brick and Mortar (Working from physical office location)
All the best !!
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